Privacy Policy
Last updated: May 18, 2026
These policies are provided in English and govern your relationship with Maison Oak LLC, a United States company. No physical address is published; contact us by email only.
1. Introduction
This Privacy Policy describes how Maison Oak LLC ("Maison Oak," "we," "us," or "our") collects, uses, and shares information when you visit https://maison-oak.com, create an account, place an order, or otherwise interact with our services (collectively, the "Services").
By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
2. Who We Are
Maison Oak is operated by Maison Oak LLC, a private limited liability company organized under the laws of the United States.
We do not publish a physical business address. For privacy-related requests, contact us only at the email address listed at the end of this Policy.
3. Information We Collect
We may collect the following categories of information:
- Identity & contact: name, email address, phone number (if provided), shipping and billing details necessary to fulfill orders.
- Account: login credentials and preferences if you create an account through our checkout partner.
- Order & payment: cart contents, order history, and transaction references processed by our payment providers (we do not store full payment card numbers).
- Communications: messages you send to customer support.
- Device & usage: IP address, browser type, device identifiers, pages viewed, and similar technical data collected through cookies and analytics tools.
4. How We Use Information
We use information to:
- Process and fulfill orders, including production allocation and shipping.
- Communicate about your order, Drop status, and customer support inquiries.
- Operate, secure, and improve the website and Services.
- Comply with legal obligations and enforce our Terms of Service.
- Send marketing communications where permitted by law and where you have opted in (you may opt out at any time).
7. Your Privacy Rights (United States)
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information we hold about you, and to opt out of certain processing (including targeted advertising or sale of personal information, where applicable).
Residents of California and certain other U.S. states may have additional rights under state privacy laws. To exercise any right, email us at the address below. We will verify your request as required by law and respond within applicable timeframes.
We do not discriminate against you for exercising privacy rights.
8. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, including order records, tax and accounting requirements, and dispute resolution, unless a longer period is required by law.
9. International Visitors
If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country. By using the Services, you consent to such transfer.
10. Children's Privacy
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.
11. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top will reflect revisions. Material changes will be posted on the website. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy questions or requests, contact Maison Oak LLC at hello@maison-oak.com. Support hours: Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time (ET).